It was 30 mins for required password timeout that I set few months ago. Yesterday I noticed that phone got locked each 3 minutes and required password settings has only 4 options (each time, 30 sec, 1 min, 3 min). How does this thing happened. Is there any way to get my previous settings?

  • Have you upgraded your phone since then? What's your current OS version? On my Lumia 920 I have the "30 minutes" option for both screen timeout and password required. – Indrek Mar 5 '15 at 5:13
  • 8.10.14219.341 with Denim – N K Mar 5 '15 at 7:05
  • 1
    Are you connected to an Exchange server that enforces a security policy? – Rowland Shaw Mar 5 '15 at 7:19
  • I just configured my company mail (not the workplace account). – N K Mar 5 '15 at 7:21

It sounds like your company enforces a security policy on devices that are connected - you may see that the option to turn the password off is also disabled. This is the case with my employer's connection, although they allow up to 5 minutes before requiring a password.

If you remove your work email account, you should see the restrictions lifted until you add it back.

If you think three minutes is a little over cautious, then you need to speak to your IT department, and make the case to get it extended.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.