My brother has Lumia 630, everything works perfectly, but there is no way i can update his phone. Phone says that update is available, but when i tap download button there is just a message "Downloading updates 0%". I left it like that for hour and a half and nothing. I tried to restart it, i took battery out, but nothing helps, it's always the same. Can you help me? Sorry for my bad English. http://www.dodaj.rs/f/2Q/nc/4AUUow67/110418088228114877900089.jpg
I have Lumia 620 + Lumia 435.
I've experienced this problem with Lumia 620 (enough free memory storage space and download update via wifi), so I try perform a reset using the hardware keys and problem solved.
If after reset the updates still 0%, maybe you must recovery the device using the Windows Device Recovery Tool.
Don't forget backup the apps, text messages, and more in the cloud beforehand.
- You can download update while you are on WiFi only.
If you are on Mobile Network, it will just show "Downloading updates 0%", but actually it will wait for Wi-Fi network, as you switch over to a Wi-Fi network, you'll see it downloading.
- Check if the phone was successful in its latest backups. Windows update will not perform the updates if it cannot perform a backup prior to installation.
- Try performing (first soft and then hard) reset(s).
- Ensure that you enough free memory storage space. The need for free space vary depending on update, including some requiring over 2 GB.