The keypresses to take a screenshot on Windows Phone 8.1 (Nokia 925) are not working for me.

If I hold Volume Up and press Power, the screen goes blank (as if I just pressed Power on its own).

If I hold Power and press Volume Up, I get the Slide Down To Power Off option.

  • 2
    Have you tried pressing Volume Up and Power at the same time, rather than holding one of them down first?
    – Indrek
    Mar 11 '15 at 11:18
  • 1
    Does your Volume Up button work otherwise? Possibly it's broken...
    – RareNCool
    Mar 11 '15 at 14:52

The timing has to be quite good - you have to press volume up and power at the same time - if the presses are too far apart in time, it will treat the press as the first button you pressed, rather than taking a screenshot.

  • What exactly do you mean by "at the same time"? I can hold down either button, and press the other up to a half-second later, and it still registers. (I realize half a second isn't a terribly long time, but for something like this, it is rather long.)
    – RareNCool
    Mar 11 '15 at 14:54
  • I mean "close enough to fall within the tolerance that the devloper chose for this" - on my phone, my estimate of half a second results in the volume turning up, or the screen going off...
    – Rowland Shaw
    Mar 11 '15 at 14:57
  • Half a second seems too long on my 925, but pressing the two buttons at precisely the same time is now working, thanks!
    – Joe W
    Mar 12 '15 at 12:46
  • @RowlandShaw Well my half-second might not be quite right :)
    – RareNCool
    Mar 12 '15 at 18:38
  • I am pressing the buttons at the sametime but its telling me couldn't take screenshot i need urgent help please
    – user23820
    Aug 23 '16 at 1:15

Use your two fingers to do this. The tolerance for pressing the both keys should be less than your current situation.


It may take a little practice, because you can't hold one button and then press the other, even for a millisecond. I use two hands, and click both the power button and volume up button together rather firmly at the exact same time, as if it'one.

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