I used windows insider app; it said updates are available for my phone.

But the update process is now perpetually stuck at 0%. I see this message: "phone update Update status

Downloading updates 0%"

This message always remains whenever I visit the phone update screen (has been stuck for the last 3 days!). The progress bar is stuck at 0% - it isn't downloading any updates or making any progress at all.

There is no option on the screen to cancel this update process and to start again.

The only two options below the progress indicator bar are two tick boxes: "[ ] Tell me when updates are available for my phone" and "[ ] Automatically download updates if my data settings allow it".

I have tried checking and un-checking these boxes; I've also tried turning off/on the WiFi and Data Connection. I even shut off the phone completely, but when I turn it back on and go to Settings > Phone Update, it's still stuck on "Downloading updates 0%" !!

I am able to browse the Internet on the phone. WiFi and regular data connection are both working fine.even after I try to connect in different WiFi network...bt I stuck..plz help me..

  • If you turn Airplane mode On and restart the phone does the problem persist? Apr 22 '15 at 16:04
  • Yes its got stuck...i just turn the airplane mode on & restart the phone but same problem repeat... Apr 22 '15 at 16:38
  • So it started to "Download" even though it was in Airplane Mode? I think the only thing you can try is a reset now. Apr 22 '15 at 18:20
  • Now there is a download about 5%...bt already it stuck for 1hr.... Apr 22 '15 at 18:55
  • Did you manage to finish the download?
    – Thomas
    Apr 26 '15 at 13:14

Turn Battery saver 🔋 off ;) it worked on my phone 920 :)

In this discussion here in Microsoft community, 42 people have found that turning off battery saver was helpful.

Thanks cjlim. Figured out the problem, it was the Battery Saver. I turned off battery saver then re-booted the phone as you said. Updated successfully. Thx

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