-1

Every time I try to download a game it tells me to save or cancel with an account that I don't know and didn't put in.

3

It seems that a different Microsoft account was set up as the primary account on your phone. If you don't know this account then the only way to change our to your Microsoft account is to do a factory reset of your phone.

protected by Community Jan 2 '16 at 10:40

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