I tried to downgrade my Lumia 1020 from 10 to 8.1 using the Windows Phone Recovery Tool

After downloading the required data, when I try to install the data my phone restarts and stops the installation

Edit:after restart the phone starts normally and pc screen shows enter image description here

  • 1
    Can you share more details like screenshots. Where is it stuck? It usually takes 15-25 mins to reset.
    – whihathac
    Jun 16, 2015 at 16:25
  • after selecting phone model when i click on reinstall and and continue phone immediately restarts.
    – mohammad
    Jun 16, 2015 at 16:46
  • So phone restarts but doesn't show a screen with "gears"?
    – whihathac
    Jun 17, 2015 at 1:37
  • yes after restart the phone starts normally and pc sreen shows: s3.picofile.com/file/8194132034/me.PNG
    – mohammad
    Jun 17, 2015 at 8:42
  • How should I stop phone restarting???????
    – mohammad
    Jun 17, 2015 at 8:47

1 Answer 1


Try the following,

  1. Switch off your phone.
  2. Run the Windows Device Recovery tool.
  3. Click My device is not detected button.
  4. Now connect the phone to PC.
  5. At this stage my phone got switched on and remained at the logo splash screen. It will not restart automatically.
  6. Click on Install Software button to proceed with installation.

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