Questions tagged [backup]

For questions relating to backing up your phone.

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votes
1answer
76 views

very important text messages microsoft lumia 535

I had to do a factory reset on my Lumia 535. I dont think I backed anything up as I had no contact and backup app. If my text messages were saved to the cloud etc where would they be or what other ...
4
votes
0answers
122 views

Onedrive does not distinguish whatsapp pictures from camera pictures in syncing

On my phone I have various folders: whatsapp-pictures, camera pictures, screenshots etc. When backing them up, all pictures seem to be blended in one folder 'pictures'. How can i restore the folders ...
3
votes
2answers
29k views

How can I retrieve a deleted conversation in my text messages on Nokia Lumia 635?

I had a whole important conversation in my text messages and I accidentally deleted it. I haven't backed-up my phone in two weeks, so I'm wondering if there's a chance to get back that conversation ...
6
votes
1answer
192 views

how to move backup from Nokia 808 to Lumia 1020

I have a Nokia 808. Whatsapp informed that their app will not be available on Symbian OS after 31-12-2017. Lumia 1020 has no memory card no any other phone directory, So how can i move WhatsApp backup ...
0
votes
1answer
113 views

How to backup Lumia 930 without screen?

I have a Nokia Lumia 930 which has a broken screen. I want to perform backup but my computer doesn't recognize the phone over USB. How can I backup my phone? Thank you
1
vote
1answer
50 views

Restoring game progress from SD card

My mother's wish was to continue to play Candy Crush Saga on her Nokia Lumia 735, WP 8.1 Update 2. She has played the game for over a year. I made a copy of her old SD card, put the contents onto a ...
5
votes
2answers
15k views

Transfer Whatsapp from Android to Windows phone

I'm trying to transfer whatsapp data from my android phone to windows. I copied the 'whatsapp' folder from android storage to the root folder of windows and then installed whatsapp in windows and ...
1
vote
1answer
886 views

Can't backup WhatsApp on Onedrive

Could not backup WhatsApp on Onedrive with a Lumia 530 phone. Any possible solutions ?
1
vote
0answers
448 views

Where does Windows 10 Mobile store SMS messages?

I'm trying to sync text messages between Android and Windows 10 Mobile, or at least have a solution to move them from Android to W10M and preserve all formatting. (My main device is Android, but I ...
2
votes
1answer
7k views

How to backup Viber messages?

Is there any way at all to backup Viber messages on Windows Phones? The standard backup feature on Viber is currently only available for iPhone and Android. Any workarounds to backup Viber messages?...
7
votes
1answer
2k views

Resolving problems with backup?

For about 2 months now, it appears that backup has been failing to backup correctly - If I kick off a manual backup, the progress works up to 98%, and then fails with a message "There was a problem ...
5
votes
1answer
426 views

Where is the Isolated Storage located on Windows Phone?

Last year I installed a preview of Windows 10 for Phone (version 10.0.10149) on my Lumia, and it broke both WiFi and the cellular network. Thus I was not able to use the phone or update it with newer ...
21
votes
6answers
7k views

How can I backup my SMS

I need to restore my phone. How can I make a backup of my text messages on my computer? Is it possible to restore text messages on the new phone?
1
vote
0answers
59 views

Photos do not back up to OneDrive

Nokia Lumia 520 with Lumia Denim. I have three Windows Phones (all 8.1) and two of them back up photos to OneDrive, but one does not. I have of course turned on this feature, and I only connect via ...
2
votes
1answer
2k views

Is there a way to restore WhatsApp conversations after a factory reset?

I'd like to restore my present WhatsApp conversations when I'll perform a factory reset on my Windows Phone with WP 8.1. I tried once, but when I reinstalled it, the only conversation I got back were ...
0
votes
1answer
24 views

SD Card corrupt

I get for quite some time message my SD card is corrupt. So what I did: Made a backup of my SD card Put the files back However, I noticed only the data is restored, all apps are gone ... is there a ...
0
votes
1answer
177 views

How to back up ringtones on cloud in windows 10 mobile?

I have many custom ringtones from many apps some of which have been pulled from the store while some ringtones belong to deleted audio files. So, is there anyway that I can get those ringtones backed ...
1
vote
1answer
928 views

How to delete sms backup?

I recently upgraded to a Lumia 950 on windows 10 (previously had a Nokia 930 on windows 8.1). I noticed my backed up text messages were duplicated and sometimes tripled on my new phone which causes ...
2
votes
1answer
467 views

How do I get rid of a huge whatsapp backup that just won't delete?

There's a WhatsApp backup on my Windows 10 mobile's memory card that won't go away and it's taking up over 6GB of storage space. I've tried many times to delete the folder and the sub folders + files ...
5
votes
3answers
4k views

How to export “Messaging” from Lumia 930?

As the title says, I need to export messages to PC exactly as they are stored in the phone together with relevant metadata. How can I do that? I have a Nokia Lumia 930.
0
votes
1answer
673 views

How do I reset to factory settings on my Lumia 950? [duplicate]

I was stuck at 21% in my restore with a new Lumia 950. I kept getting this message box with two buttons "Don't Restore" and "Try Again". The message ends with: "...If you tap Don't restore, you won't ...
1
vote
0answers
49 views

How to back up an app which is no longer on store? [duplicate]

Calc Pro, a basic MATLAB programming app, I had installed on my phone a couple of months ago. Now it is not available in store as I receive error message code 1 when I tap on the app in My Library in ...
1
vote
1answer
58 views

Changed to new Windows Phone but can't recover my backup

I just changed from Windows Phone. I did a backup on the old one but on the new one, I had no WiFi, so I logged in to my Outlook account later. Now I don't know how to recover my backup (for the apps,...
5
votes
1answer
3k views

How to remove unavailable app from the app list after phone restore

I have changed my Windows phone recently. When setting up the new phone I performed restore from my backup. This installs all apps you had installed on the previous phone. The problem comes with apps ...
3
votes
1answer
3k views

How to back up photos without USB in Windows Phone 7.*? No Zune Sync

I have a Nokia Lumia 710 (Windows Phone 7.8) here, and the USB port has been damaged. It still charges, but USB syncing is no longer possible. The owner of the phone wants their photos backed up, ...
3
votes
2answers
898 views

Restore a backup and keep apps saved on SD

I have to bring my own personal phone in assistance for a not-working button and I need to back up. (I do not know why, to my girlfriend, who took the same model for the exact same problem, they have ...
1
vote
0answers
14k views

Is there anyway to find Whatsapp backup in a Windows Phone with no SD Card?

I don't know where my backup is stored in my Lumia 930. It doesn't have SD Card but the app is still able to make backups. I'm pretty sure the back ups can't go anywhere else but my phone, still I ...
10
votes
2answers
509 views

Backup always fails at 96%

I have a Lumia 1020 with Windows Phone 8.1 Update 1 in it. Since some months now, I cannot backup with my Microsoft account, because the backup fails at 96% with the usual generic message. Before that ...
2
votes
0answers
824 views

Backed up text messages are duplicated after Windows 10 install

I backed up my text messages to OneDrive before upgrading to Windows 10. Now all of the backed up messaged are being displayed twice. This does not happen for messaged received after the update. I ...
7
votes
1answer
728 views

Move game progress to another phone

I want to change my Lumia 820 to 650 and I want to move my games progress. Most games havent sync with fb or other storage. How to move game progress to another phone?
4
votes
2answers
519 views

I accidentally deleted the pictures album

I deleted saved picture album by mistake from my Lumia 820. How can I return it back? I didn't activate the OneDrive service before deleting the album.
2
votes
3answers
4k views

Can I back up text messages onto OneDrive AND delete them from my phone, Nokia Lumia 810?

Is it possible to backup my text messages onto the OneDrive AND delete these messages from my phone? I need space on my phone, Nokia Lumia 810, but I don't want to completely delete my messages from ...
3
votes
1answer
1k views

How can I automatically backup old pictures to OneDrive?

I know you can backup pictures automatically, and once backup is activated all pics go to OneDrive. But even after waiting a a few days under Wi-Fi old pictures have not been copied to OneDrive: is ...
11
votes
2answers
5k views

Choose photo albums to backup/upload to Onedrive

On my phone I have three photo albums: Camera Roll, Saved Pictures and Screenshots. The first two get automatically uploaded to Onedrive with the "backup" feature. I'd also like the Screenshots album ...
2
votes
1answer
116 views

Why don't pinned email account notifications work after moving to a new phone?

I had a number of email accounts pinned to my start screen on my old phone that was running Windows Phone 8.1. When I was setting up my new phone, running Windows 10 Mobile, I was asked if I wanted ...
2
votes
2answers
1k views

Backup and restore apps deleted from Store

My Lumia 920 is currently running the Black firmware, with the Windows Phone 8.1 Developer Preview. Other Lumia 920 owners in the household, previously running 8.0 on Black, were able to upgrade to ...
2
votes
1answer
639 views

How to recover data from broken phone broken? [closed]

My Lumia 535 is broken and I forgot my Microsoft account username and password. I have the IMEI number and MAC address - how can I get my all data off the phone?
4
votes
1answer
99 views

Restore from backup after Installation

I made a Hard Reset in my mobile and mistakenly avoided the restore session while it asked me to restore or start afresh. I have my backups in Onedrive. . Is there any way I can restore it now. .?
4
votes
2answers
185 views

Get rid of applications, that were removed from App Store

I have received "cleared" Lumia 535 from service, after two week long fixup. Since phone was restored to factory defaults, first thing, that I did was to login to my Microsoft account and restore all ...
1
vote
1answer
2k views

SMS Backup : where are sms that I've sent?

I've got a WP8.1 phone and I activated SMS backup a few days ago. After several tests, I can finally view my sms message on outlook.com via Category Filters. However, I can only see my received sms, ...
1
vote
0answers
601 views

I can't backup my settings (and apps)

When I try to backup my settings on my Lumia 830 running WP 8.1 GDR2, after the upload bar reaches 100%, I always get the message: "There was a problem backing up your settings. Try again later." ...
1
vote
0answers
147 views

Back up contacts, including profile pictures

Lumia 930 with WP8.1 Is there an app that backs up contacts including each contact's photo? I tried some apps but when I open the saved contact file (*.vcf) in Windows desktop, there is no picture.
36
votes
5answers
203k views

How can I export or extract my text messages to a file?

I would like to save all of my text messages that are on my phone to a file on my computer. The WP cloud did a good job of saving them across new devices and software resets, but I'm going back to a ...
1
vote
1answer
2k views

Properly restore photos to Lumia 1020

I have just reinstalled the firmware on my Lumia 1020 in order to get Cyan (I was on 8.1 Dev Prev) and am now busy restoring everything. I had about 7GBs worth of photos on it, all of which is now on ...
9
votes
2answers
951 views

What can be backed up?

I just read this Q: How can I backup my SMS I am curious about what any other thing IS or IS NOT possible to back up in my phone? I expect a list of things that CAN be backed up a list of those ...
0
votes
1answer
1k views

Accidentally deleted important SMS on Lumia 625, how can i get it back? [duplicate]

I've accidentally deleted an important sms from my Nokia Lumia 625. Anyone has an idea of how to recover it?
3
votes
1answer
245 views

How to sync video from my phone to any cloud service?

I have Microsoft Lumia and it sync photos automatically to onedrive, but it is not doing the same with videos. I want to keep my videos in sync with any cloud service, is that possible and which cloud ...
2
votes
1answer
119 views

Where do I find backed up pictures?

I was using a Lumia 1020 which I lost some time ago. Now I want to retrieve the pictures I had taken on it. I've been looking through the Windows Phone website for the past hour trying to find the ...
5
votes
1answer
67 views

What happen if I try to restore a bigger backup in a different phone?

I have a Lumia 920 32GB and just bought a Lumia 830 16GB internal memory but I can increase up to 128GB with an SD card. My question is: When I start the setup of the new phone it will start to ...
1
vote
1answer
4k views

Will all my contact details get delete if I reset my Lumia 525? [duplicate]

Unfortunately I delete some inbuilt apps like Calender, Podcast, BatterySaver etc in my Lumia 525. So I was not able to open any apps and not able to open email accounts in my mobile. I didn't find ...