Questions tagged [backup]

For questions relating to backing up your phone.

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36
votes
5answers
204k views

How can I export or extract my text messages to a file?

I would like to save all of my text messages that are on my phone to a file on my computer. The WP cloud did a good job of saving them across new devices and software resets, but I'm going back to a ...
21
votes
6answers
7k views

How can I backup my SMS

I need to restore my phone. How can I make a backup of my text messages on my computer? Is it possible to restore text messages on the new phone?
14
votes
2answers
3k views

Is there any way to backup my entire phone?

From this question we know what can and can't currently be backed up. Are there any 3rd party tools or homebrew apps that will let me back up everything and restore it to a different device? I ...
11
votes
2answers
5k views

Choose photo albums to backup/upload to Onedrive

On my phone I have three photo albums: Camera Roll, Saved Pictures and Screenshots. The first two get automatically uploaded to Onedrive with the "backup" feature. I'd also like the Screenshots album ...
10
votes
2answers
525 views

Backup always fails at 96%

I have a Lumia 1020 with Windows Phone 8.1 Update 1 in it. Since some months now, I cannot backup with my Microsoft account, because the backup fails at 96% with the usual generic message. Before that ...
9
votes
2answers
957 views

What can be backed up?

I just read this Q: How can I backup my SMS I am curious about what any other thing IS or IS NOT possible to back up in my phone? I expect a list of things that CAN be backed up a list of those ...
7
votes
1answer
2k views

Resolving problems with backup?

For about 2 months now, it appears that backup has been failing to backup correctly - If I kick off a manual backup, the progress works up to 98%, and then fails with a message "There was a problem ...
7
votes
1answer
767 views

Move game progress to another phone

I want to change my Lumia 820 to 650 and I want to move my games progress. Most games havent sync with fb or other storage. How to move game progress to another phone?
6
votes
1answer
653 views

Can i just rename old Live ID

I had live ID with "gmail.com" in the end, and changed that to live.com alias. All services updated to the new liveID name(its unique identifier stays the same). But the phone for now is trying to use ...
6
votes
1answer
230 views

How can I backup my people group?

When I initialized my Windows Phone, I lost my group (I did synchronise my live account). Until I used windowsphone, searching a person by group was very convenient... Is it impossible to back up ...
6
votes
1answer
195 views

how to move backup from Nokia 808 to Lumia 1020

I have a Nokia 808. Whatsapp informed that their app will not be available on Symbian OS after 31-12-2017. Lumia 1020 has no memory card no any other phone directory, So how can i move WhatsApp backup ...
5
votes
2answers
15k views

Transfer Whatsapp from Android to Windows phone

I'm trying to transfer whatsapp data from my android phone to windows. I copied the 'whatsapp' folder from android storage to the root folder of windows and then installed whatsapp in windows and ...
5
votes
1answer
3k views

How to remove unavailable app from the app list after phone restore

I have changed my Windows phone recently. When setting up the new phone I performed restore from my backup. This installs all apps you had installed on the previous phone. The problem comes with apps ...
5
votes
1answer
15k views

Where does SMS backup on WP8 actually back up to? Is it user accessible?

I have SMS backup turned on, and it should sync to the outlook.com account I've used to set up the phone (it's a gmail login though) Does it store it somewhere I can see old sms messages, or is it ...
5
votes
1answer
443 views

Where is the Isolated Storage located on Windows Phone?

Last year I installed a preview of Windows 10 for Phone (version 10.0.10149) on my Lumia, and it broke both WiFi and the cellular network. Thus I was not able to use the phone or update it with newer ...
5
votes
1answer
67 views

What happen if I try to restore a bigger backup in a different phone?

I have a Lumia 920 32GB and just bought a Lumia 830 16GB internal memory but I can increase up to 128GB with an SD card. My question is: When I start the setup of the new phone it will start to ...
5
votes
1answer
784 views

Backup of saved Wi-Fi networks

I am thinking to switch from WP7.8 to WP8. There are many Wi-Fi networks which are saved in my mobile. Is it able to backup these along with their information like password, proxy etc and restore the ...
5
votes
3answers
4k views

How to export “Messaging” from Lumia 930?

As the title says, I need to export messages to PC exactly as they are stored in the phone together with relevant metadata. How can I do that? I have a Nokia Lumia 930.
4
votes
2answers
186 views

Get rid of applications, that were removed from App Store

I have received "cleared" Lumia 535 from service, after two week long fixup. Since phone was restored to factory defaults, first thing, that I did was to login to my Microsoft account and restore all ...
4
votes
2answers
525 views

I accidentally deleted the pictures album

I deleted saved picture album by mistake from my Lumia 820. How can I return it back? I didn't activate the OneDrive service before deleting the album.
4
votes
1answer
99 views

Restore from backup after Installation

I made a Hard Reset in my mobile and mistakenly avoided the restore session while it asked me to restore or start afresh. I have my backups in Onedrive. . Is there any way I can restore it now. .?
4
votes
0answers
188 views

Onedrive does not distinguish whatsapp pictures from camera pictures in syncing

On my phone I have various folders: whatsapp-pictures, camera pictures, screenshots etc. When backing them up, all pictures seem to be blended in one folder 'pictures'. How can i restore the folders ...
3
votes
1answer
3k views

How to back up photos without USB in Windows Phone 7.*? No Zune Sync

I have a Nokia Lumia 710 (Windows Phone 7.8) here, and the USB port has been damaged. It still charges, but USB syncing is no longer possible. The owner of the phone wants their photos backed up, ...
3
votes
1answer
245 views

How to sync video from my phone to any cloud service?

I have Microsoft Lumia and it sync photos automatically to onedrive, but it is not doing the same with videos. I want to keep my videos in sync with any cloud service, is that possible and which cloud ...
3
votes
2answers
29k views

How can I retrieve a deleted conversation in my text messages on Nokia Lumia 635?

I had a whole important conversation in my text messages and I accidentally deleted it. I haven't backed-up my phone in two weeks, so I'm wondering if there's a chance to get back that conversation ...
3
votes
1answer
48 views

Retrival of synced data

I bought a Nokia Lumia 720 couple of days back. I stored some data in it and also synced (Onenotes, contacts & apps) with the Hotmail account. Now if I restore my phone, is it possible to retrieve ...
3
votes
2answers
906 views

Restore a backup and keep apps saved on SD

I have to bring my own personal phone in assistance for a not-working button and I need to back up. (I do not know why, to my girlfriend, who took the same model for the exact same problem, they have ...
3
votes
1answer
1k views

How can I automatically backup old pictures to OneDrive?

I know you can backup pictures automatically, and once backup is activated all pics go to OneDrive. But even after waiting a a few days under Wi-Fi old pictures have not been copied to OneDrive: is ...
3
votes
0answers
239 views

Restore WP 8 to another backup after it has been restored already?

I was using WP 8.1 from Developer Preview and used the Backup feature. After I had to send my phone in for repair I got it reset to 8.0. The initial setup wizard offered me a backup that was several ...
2
votes
1answer
120 views

Where do I find backed up pictures?

I was using a Lumia 1020 which I lost some time ago. Now I want to retrieve the pictures I had taken on it. I've been looking through the Windows Phone website for the past hour trying to find the ...
2
votes
1answer
2k views

Is there a way to restore WhatsApp conversations after a factory reset?

I'd like to restore my present WhatsApp conversations when I'll perform a factory reset on my Windows Phone with WP 8.1. I tried once, but when I reinstalled it, the only conversation I got back were ...
2
votes
1answer
116 views

Why don't pinned email account notifications work after moving to a new phone?

I had a number of email accounts pinned to my start screen on my old phone that was running Windows Phone 8.1. When I was setting up my new phone, running Windows 10 Mobile, I was asked if I wanted ...
2
votes
1answer
705 views

Restore phone from backup over wifi?

After doing a factory reset (or when setting up a new windows phone for the first time) it prompts me to restore from backup if I desire. Is it possible to do this over a wifi connection though? At ...
2
votes
1answer
474 views

How do I get rid of a huge whatsapp backup that just won't delete?

There's a WhatsApp backup on my Windows 10 mobile's memory card that won't go away and it's taking up over 6GB of storage space. I've tried many times to delete the folder and the sub folders + files ...
2
votes
1answer
647 views

How to recover data from broken phone broken? [closed]

My Lumia 535 is broken and I forgot my Microsoft account username and password. I have the IMEI number and MAC address - how can I get my all data off the phone?
2
votes
1answer
7k views

How to backup Viber messages?

Is there any way at all to backup Viber messages on Windows Phones? The standard backup feature on Viber is currently only available for iPhone and Android. Any workarounds to backup Viber messages?...
2
votes
1answer
13k views

On Windows Phone, where can you view your backed up text messages [duplicate]

On Windows phone you can back up your text messages by going to Settings > Applications > Messaging > Text message backup (flick on) My question is: How can I view these text messages online? Is ...
2
votes
0answers
825 views

Backed up text messages are duplicated after Windows 10 install

I backed up my text messages to OneDrive before upgrading to Windows 10. Now all of the backed up messaged are being displayed twice. This does not happen for messaged received after the update. I ...
2
votes
3answers
5k views

Can I back up text messages onto OneDrive AND delete them from my phone, Nokia Lumia 810?

Is it possible to backup my text messages onto the OneDrive AND delete these messages from my phone? I need space on my phone, Nokia Lumia 810, but I don't want to completely delete my messages from ...
2
votes
2answers
1k views

Backup and restore apps deleted from Store

My Lumia 920 is currently running the Black firmware, with the Windows Phone 8.1 Developer Preview. Other Lumia 920 owners in the household, previously running 8.0 on Black, were able to upgrade to ...
1
vote
1answer
4k views

Will all my contact details get delete if I reset my Lumia 525? [duplicate]

Unfortunately I delete some inbuilt apps like Calender, Podcast, BatterySaver etc in my Lumia 525. So I was not able to open any apps and not able to open email accounts in my mobile. I didn't find ...
1
vote
1answer
104 views

Phone back from repair, do I have to manually add all accounts?

My Lumia 1020 was sent for repair and obviously was wiped first. I took a backup and when I plugged it back in was asked if I wanted to restore that backup - I said yes. But other than my contacts ...
1
vote
1answer
52 views

Restoring game progress from SD card

My mother's wish was to continue to play Candy Crush Saga on her Nokia Lumia 735, WP 8.1 Update 2. She has played the game for over a year. I made a copy of her old SD card, put the contents onto a ...
1
vote
1answer
962 views

How to delete sms backup?

I recently upgraded to a Lumia 950 on windows 10 (previously had a Nokia 930 on windows 8.1). I noticed my backed up text messages were duplicated and sometimes tripled on my new phone which causes ...
1
vote
1answer
59 views

Changed to new Windows Phone but can't recover my backup

I just changed from Windows Phone. I did a backup on the old one but on the new one, I had no WiFi, so I logged in to my Outlook account later. Now I don't know how to recover my backup (for the apps,...
1
vote
1answer
2k views

SMS Backup : where are sms that I've sent?

I've got a WP8.1 phone and I activated SMS backup a few days ago. After several tests, I can finally view my sms message on outlook.com via Category Filters. However, I can only see my received sms, ...
1
vote
1answer
2k views

Properly restore photos to Lumia 1020

I have just reinstalled the firmware on my Lumia 1020 in order to get Cyan (I was on 8.1 Dev Prev) and am now busy restoring everything. I had about 7GBs worth of photos on it, all of which is now on ...
1
vote
1answer
931 views

Windows Phone 8 - Full System Backup and Restore

I have a new (Verizon) Nokia Icon (Lumia 929) Windows Phone. I'm looking for the equivalent of a Full System Backup and Restore (including contacts) solution, similar to what you might have on a PC. ...
1
vote
1answer
175 views

Is it possible to backup a phone that does not boot anymore?

Phone Model :- LG Optimus - E900 OS:- Windows Phone 7.5 (installed the update on wp 7) My phone got stuck on boot screen with LG logo and it isn't booting. I am not going for the hard reset option ...
1
vote
1answer
777 views

Any trick to backup non-Xbox games data

Most of the Xbox-labeled games has a pretty decent way to backup their data (or at least the game progress). On the other hand those who don't have any Xbox label lack of this kind of feature (e.g. ...