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Questions tagged [microsoft-account]

For questions about logging in with and using a Microsoft account on your Windows Phone device.

1
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1answer
81 views

Windows Live ID Account Login Problem

I have an HTC HD7 which had been sitting in my drawer for 4 years, it's running Windows Phone 7.8 and I want to install some apps on it through the Marketplace app but it requires me to sign in with a ...
1
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0answers
28 views

Change Windows Live ID Without Resetting The Phone [ROOT]

My phone is rooted HTC HD7 running WP 7.8 and I have an app called WP7 Root Tools By HeathCliff74 which gives me a File Explorer and Registry Browser and I want to change the Windows Live ID on my ...
1
vote
1answer
253 views

Nokia Lumia 610 Windows Live ID

I have tried to sign in with Windows Live ID but it didn't confirm as it's okay or not. Also, I want to install applications but I can't. Why is this? I'm using a Nokia Lumia 610.
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0answers
56 views

MY PHONE IS LOST

The microsoft authenticator app is sending codes to my phone which I can't use because it is lost and that is preventing me from logging into device manager to track or lock it. What can I??
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0answers
78 views

Why doesn't my Nokia Lumia 610 synchronize my new Microsoft account?

I reset my Nokia Lumia 610 with Windows Phone 7.5. On restarting it will not synchronize the Microsoft account I created (with a brand new email never used before) just for this phone. Whilst the ...
2
votes
1answer
1k views

Forgot Microsoft account username and password?

My mother bough the Microsoft lumia phone around 3 years back. Looks like seller(or someone else) did setup microsoft account on her phone . She is not IT woman at all and does not have any idea about ...
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0answers
653 views

Family Settings Prevent Apps Downloading

Whenever I try to download apps on my Nokia Lumia 630, I get an error message saying that to download apps I need to change my family settings on windowsphone.com/family. I have a child account, along ...
0
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0answers
307 views

Sync contacts to Outlook People

Why can't i find half of my contacts in Outlook People? How can i sync my entire contacts into Outlook People? Checked it since i was about to reset my phone. More Info: I checked my phone, there's ...
6
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0answers
375 views

Microsoft Account not able to sign in after factory reset - Error 80070050

So i was using lumia 720 as a daily driver. Downloaded many apps recently through store. But now after factory reset when I try to sign in the microsoft account it says - ( Can't connect . We can't ...
2
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0answers
203 views

Why am I unable to add another Windows account on my phone?

I am in Settings > Accounts > Email & app accounts. It shows Email & app accounts Email, calendar, and contacts [+] Add an account me@outlook.com If I click on "Add an account" I encounter a ...
0
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1answer
161 views

How to back up ringtones on cloud in windows 10 mobile?

I have many custom ringtones from many apps some of which have been pulled from the store while some ringtones belong to deleted audio files. So, is there anyway that I can get those ringtones backed ...
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1answer
1k views

Phone asks for Microsoft Account Password on app downloads [duplicate]

I have 15 apps to download but it just will not update anything. It keeps on asking for my Microsoft account password . i never had a password on my phone? I have rebooted my phone but still no luck.
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2answers
498 views

How to back up contacts and messages without MS account?

So, after I got my Nokia Lumia 520 back from repair (on warranty!), they updated my phone (and deleted all my personal data, what a bunch of ...nevermind). And as I got it back (I think it was January ...
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0answers
67 views

Computer Initial set-up

How can I change the E-mail address I initially set-up when setting up this computer? When I First initially set-up my e-mail address it was type in incorrectly can you help me correct this error?
1
vote
1answer
229 views

How is a Windows phone removed from Microsoft account?

My Windows phone (Microsoft Lumia 535) was stolen last month. So I tried to find the location by 'Find My Windows Phone' option from my Microsoft account, but it was not updated after that. I was ...
0
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1answer
165 views

Email account has to been create

My account is not complete.it is showing attention required.i want to create my new account use the phone..pls sort out my problem.. Microsoft lumia532 dual sim
3
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1answer
450 views

Contacts lost after deleting MS account from phone

Recently I deleted my Outlook account on my Nokia Lumia 730 and lost all the contacts which were stored in the mobile. How do I retrieve them. It seems the contacts are stored in outlook.com. Can ...
0
votes
0answers
413 views

How do i mannually enter email account and settings into windows lumia phone

Hello I have two windows phone models running on windows 8.1. My Lumia 1020 (909) and Lumia 630 were okay until about two weeks ago when I started having mail exchange server problems which in turn ...
3
votes
1answer
2k views

Recovering contacts from a backup in w10m

I accidentally removed an account from my w10m and most of my contact disappeared from People app. How can I recover them? I have a number of backups on my OneDrive. Thanks.
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0answers
72 views

remove the my family set up needed setting [duplicate]

My Microsoft Mobile in given the my family set up needed setting ' my Microsoft mobile does not have this .please remove the my family set up needed setting? Thanks
5
votes
1answer
244 views

cant access oulook email or app store without password pop up

Pop up screen keeps asking for password. When I enter password it still comes back to the same screen. Can't access app store read my email or anything. It just started doing this outta the blue. Did ...
4
votes
1answer
117 views

Have I got my account of my devices connected properly?

I've got a Windows phone (Lumia 950) and three laptops all supposedly running the same Microsoft account. However I don't seem to see the same data appearing all four devices. Is there some setting ...
1
vote
0answers
57 views

Cannot delete Microsoft account [duplicate]

I am encountering a problem when trying to update WhatAspp. It keep asking me for my Microsoft account password, which I've forgotten. It went online trying to get me a new password but still no luck, ...
5
votes
2answers
214 views

Windows 10 Mobile not connecting to Microsoft account

Even did a reset, but still nothing changed. This is what the issue is:- My Lumia 640 is not connecting to the Microsoft Account, or downloading/updating apps from the Store when it is connected to ...
2
votes
1answer
84 views

Why does Microsoft lock users from signing-in to their apps based on their geographic locations?

Every time I try to sign in Microsoft Groove or Movies and TV, I get this message."Can't sign in. Sorry, signing-in is not supported in your area at this time" Cortana is locked. Groove signing-in ...
2
votes
0answers
142 views

how do i do to download me some apps without arranging the family? [duplicate]

how to arrange this? because i cant download some application on my phone. please help me.
3
votes
1answer
364 views

How to recover contacts when UserID is forgotten?

I have a Microsoft Lumia 520. I have lost the contacts and do not remember the userID associated. Is there any to recover the contacts?
3
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0answers
1k views

Adult in My Family can't download apps on Windows Phone?

I am the only person in my Family and I am an Adult in It. Even then My Windows Phone Won't download any App. I can download it on my Windows 10 laptop. Nokia Lumia 535. PS:I Also Did add another ...
6
votes
2answers
642 views

How to make MS account in windows phone 8.1

I'm very very new with windows phone. I just want to know how to create new Microsoft account in windows phone 8.
2
votes
0answers
54 views

Is it worthwhile to attend Microsoft Dreamspark workshop for developing windows apps? [closed]

In the city where I live there will be a national summit on education next week, in which a Dreamspark workshop will be offered by Microsoft. The program include a lesson about Wordpress on WebApp, an ...
2
votes
0answers
254 views

Why does sound system is not working on lumia 550?

I have bought a fresh lumia 550 and it feels awesome. Recently I am getting problem on its sound system. All the sound system like mic, loudspeaker and earphone too are not working. I mean it is ...
5
votes
1answer
173 views

Primary accounts?

We've given our daughter my old 635, or we will be soon. I set up her microsoft account, added her to 'My family' etc. I want to download some apps for her, so I've put my pay monthly sim in her phone....
3
votes
1answer
403 views

Restting password for primary Hotmail account on windows phone

I do not want to do a hard reset as I am using phone, but I do not know the password. Can I reset the password somehow?
4
votes
1answer
330 views

downloading games on windows phone on wifi

While on wifi, can you download games and apps on a prepaid windows phone that does not have a data plan? The person that set my phone up put my email address in as the primary. I think they should ...
5
votes
2answers
27k views

“My Family setup needed” despite completed setup

I know this looks like a duplicate, but I don't believe it is. I am an adult. My child is young, and now has a Nokia Lumia 635. I am attempting to set up an account for her. I do not have a Windows ...
1
vote
1answer
275 views

Using new Microsoft account: do I lose all my apps?

When I change a Microsoft account, on the new one, do I lose all the apps that I bought with the previous account?
2
votes
0answers
129 views

Recover Email from SD Card

I have lost my Microsoft account login. Yes the login name. I signed up with my phone and enjoyed the sync but never used the email. I have factory restored my phone. I now cannot login as I do ...
2
votes
0answers
525 views

How do I add money to my Microsoft Account?

Sometimes it's nice to have some prepaid amount of money on the Microsoft Account so you don't have to have a credit card or a paypal account connected to it or you can give your kids an "allowance" ...
0
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0answers
71 views

Can I have a windows phone MyOEM account as independent individual?

The following site offers a lot of debugging articles/tools and general insight to windows phones: https://dev.windowsphone.com/en-us/oem Can anybody register and access OEM tools?
0
votes
1answer
1k views

How to stop Lumia phone syncing?

There are two Windows phones with the same Microsoft accounts. They have different contacts but I don't want the other phone's contacts. How can I stop contacts being deleted on phone 2 if deleted on ...
2
votes
1answer
115k views

Not able to delete my Outlook account from my Lumia mobile [duplicate]

I want to add my company Outlook account in my Lumia 525. I have already added an Outlook account( my Microsoft account ) but I want to add only my company account, so I tried to delete that Outlook ...
1
vote
3answers
12k views

Getting error 800c0008 while login Microsoft Account after reseting my Lumia 525

After re-setting my Lumia 525 I tried to add my Microsoft Account. While doing that I got an error 800c0008 saying "Try after sometime". I tried after sometime and the issue still existing. How to fix ...
5
votes
1answer
46k views

How to fix error: 800704CF “Your password has expired. First, change it on the web, then come back…”

I'm trying to sync my Windows Phone 8 with my outlook account and am getting the following error message: Hotmail Error Last updated 2 seconds ago Your password has expired. First, change it on the ...
2
votes
0answers
112 views

i have a my family but my phone has no record of it

I have created a family on the computer, but when I go to download apps on my phone it won't let me. It says that I need to go to http://window.com/family to create my family even though I have ...
0
votes
1answer
613 views

Can't login to the microsoft account

So I can't login to any microsoft account in windows phone 8.1 plus facebook, twitter, gmail(on outlook) say having trouble getting data. Internet works fine on internet explorer and I can login to my ...
0
votes
2answers
845 views

Why does the weather app need a Microsoft account?

I purchased a Nokia 635 running Windows Phone 8.1. I'm trying to set up the Weather App, which came preinstalled on the phone. When I attempt to run the app, I'm given two choices: Update and Share (...
0
votes
1answer
198 views

Setting up MS Account to download apps on my WP [closed]

I bought a new Windows Phone 8 and it says that I have to set up an account to download apps since I am 14 years old and I don't have anyone in my family who has a Windows Phone. So what can I do? I ...
2
votes
1answer
394 views

Change Associated Microsoft Account

Is there any way to change the Microsoft account associated with a phone without resetting the entire phone? Is there a way to create a second MS account and then make it default? If not through the ...
2
votes
1answer
532 views

Developer license expiration [closed]

I am developing my application using free developer license which I have got in VS. This license have expiration date is one month after the date of issue. I don't use Store and install app on our ...
2
votes
1answer
5k views

Error 80048264 in windows phone

I can't install any apps. I'm in need of Apps.I already clicked "I Forgot My password". I dont know my Live account password.I created a new account but can't add in my accounts. Syncing my account ...