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Questions tagged [microsoft-account]

For questions about logging in with and using a Microsoft account on your Windows Phone device.

13
votes
1answer
13k views

How Can I Change My Microsoft Account?

When I initially setup my Windows Phone 7, I used my work Microsoft Account. Now I want to change it to my personal one. How can I change the Microsoft Account I initially used to set up the phone? ...
8
votes
4answers
1k views

Unable to update country on Live account?

On my first Windows Phone I added my Windows Live ID which I've used over ten years. The problem was that the account was localized to the US and not to my current country (Sweden). When I tried to ...
6
votes
1answer
652 views

Can i just rename old Live ID

I had live ID with "gmail.com" in the end, and changed that to live.com alias. All services updated to the new liveID name(its unique identifier stays the same). But the phone for now is trying to use ...
6
votes
2answers
710 views

How to make MS account in windows phone 8.1

I'm very very new with windows phone. I just want to know how to create new Microsoft account in windows phone 8.
6
votes
0answers
679 views

Microsoft Account not able to sign in after factory reset - Error 80070050

So i was using lumia 720 as a daily driver. Downloaded many apps recently through store. But now after factory reset when I try to sign in the microsoft account it says - ( Can't connect . We can't ...
5
votes
3answers
7k views

Do I really need a Microsoft account in order to access my Windows Phone?

I notice that many Windows Phone manual mention that user need to create a Microsoft Account in order to access their Windows Phone. Is it true? Can't I skip the process of creating the Windows Phone ...
5
votes
1answer
47k views

How to fix error: 800704CF “Your password has expired. First, change it on the web, then come back…”

I'm trying to sync my Windows Phone 8 with my outlook account and am getting the following error message: Hotmail Error Last updated 2 seconds ago Your password has expired. First, change it on the ...
5
votes
1answer
176 views

Primary accounts?

We've given our daughter my old 635, or we will be soon. I set up her microsoft account, added her to 'My family' etc. I want to download some apps for her, so I've put my pay monthly sim in her phone....
5
votes
1answer
248 views

Prevent contacts from being uploaded to Outlook

I want my contacts to be stored locally on my own device. (Or actually, I’d like to see them stored on my own CardDAV server but that is another discussion.) When importing SIM contacts, they are ...
5
votes
2answers
220 views

Windows 10 Mobile not connecting to Microsoft account

Even did a reset, but still nothing changed. This is what the issue is:- My Lumia 640 is not connecting to the Microsoft Account, or downloading/updating apps from the Store when it is connected to ...
5
votes
1answer
265 views

cant access oulook email or app store without password pop up

Pop up screen keeps asking for password. When I enter password it still comes back to the same screen. Can't access app store read my email or anything. It just started doing this outta the blue. Did ...
5
votes
2answers
28k views

“My Family setup needed” despite completed setup

I know this looks like a duplicate, but I don't believe it is. I am an adult. My child is young, and now has a Nokia Lumia 635. I am attempting to set up an account for her. I do not have a Windows ...
4
votes
3answers
15k views

How to prevent Windows Phone 8 from syncing contacts

I have noticed that without a Microsoft account, I can't download free apps from the store. How can I use a Microsoft account only for the store, without it syncing anything else (contacts, etc) with ...
4
votes
1answer
332 views

downloading games on windows phone on wifi

While on wifi, can you download games and apps on a prepaid windows phone that does not have a data plan? The person that set my phone up put my email address in as the primary. I think they should ...
4
votes
1answer
119 views

Have I got my account of my devices connected properly?

I've got a Windows phone (Lumia 950) and three laptops all supposedly running the same Microsoft account. However I don't seem to see the same data appearing all four devices. Is there some setting ...
4
votes
1answer
4k views

Possible to split payment or add money to Microsoft Account?

I'm trying to buy an app that's $12.99, but only have about $4 in my Microsoft Account. When I try to buy using the account, it says my balance is too low and the transaction ends there. Is there a ...
4
votes
1answer
927 views

Windows Live password not working (.edu domain)

My Windows Live account is actually a University of Massachusetts domain, it is also my outlook account and my developer account. Since the beggining of Windows Phone, my settings account page shows "...
3
votes
1answer
2k views

Problems with Windows Live ID on second hand Nokia Lumia 800

My partner recently purchased a Nokia Lumia 1020 and gave me his Nokia Lumia 800. I transferred my contacts from my sim card and they all ended up on his phone! I now realise that I have to reset my ...
3
votes
1answer
412 views

How to recover contacts when UserID is forgotten?

I have a Microsoft Lumia 520. I have lost the contacts and do not remember the userID associated. Is there any to recover the contacts?
3
votes
2answers
2k views

Windows Phone Transfer Online Contacts

I have a new Windows Phone using a new Microsoft Account: How do I transfer my contacts stored in the cloud to my new phone? (more specifically, these are phone number associated with a Facebook ...
3
votes
2answers
174 views

What is a “Hive”?

Has anyone figured out what the function of Windows Phone hives are? I personally am part of the Palladium 7 hive. I originally thought it was for technical grouping (making updates and fixed easier ...
3
votes
1answer
503 views

Contacts lost after deleting MS account from phone

Recently I deleted my Outlook account on my Nokia Lumia 730 and lost all the contacts which were stored in the mobile. How do I retrieve them. It seems the contacts are stored in outlook.com. Can ...
3
votes
1answer
2k views

Recovering contacts from a backup in w10m

I accidentally removed an account from my w10m and most of my contact disappeared from People app. How can I recover them? I have a number of backups on my OneDrive. Thanks.
3
votes
1answer
415 views

Restting password for primary Hotmail account on windows phone

I do not want to do a hard reset as I am using phone, but I do not know the password. Can I reset the password somehow?
3
votes
1answer
699 views

Cannot change credit card for a failed payment

I canceled one of my credit cards that were associated with my Microsoft Account as a backup payment card. There is one other credit card and a PayPal account also associated with the account. For ...
3
votes
0answers
1k views

Adult in My Family can't download apps on Windows Phone?

I am the only person in my Family and I am an Adult in It. Even then My Windows Phone Won't download any App. I can download it on my Windows 10 laptop. Nokia Lumia 535. PS:I Also Did add another ...
2
votes
1answer
397 views

Change Associated Microsoft Account

Is there any way to change the Microsoft account associated with a phone without resetting the entire phone? Is there a way to create a second MS account and then make it default? If not through the ...
2
votes
1answer
121k views

Not able to delete my Outlook account from my Lumia mobile [duplicate]

I want to add my company Outlook account in my Lumia 525. I have already added an Outlook account( my Microsoft account ) but I want to add only my company account, so I tried to delete that Outlook ...
2
votes
1answer
534 views

Developer license expiration [closed]

I am developing my application using free developer license which I have got in VS. This license have expiration date is one month after the date of issue. I don't use Store and install app on our ...
2
votes
1answer
632 views

Windows Live ID Account Login Problem

I have an HTC HD7 which had been sitting in my drawer for 4 years, it's running Windows Phone 7.8 and I want to install some apps on it through the Marketplace app but it requires me to sign in with a ...
2
votes
1answer
86 views

Why does Microsoft lock users from signing-in to their apps based on their geographic locations?

Every time I try to sign in Microsoft Groove or Movies and TV, I get this message."Can't sign in. Sorry, signing-in is not supported in your area at this time" Cortana is locked. Groove signing-in ...
2
votes
1answer
271 views

How can I not synch email from my primary (Live) account?

I've got a 4(!) different email accounts synching with my phone, and I'd like to specify which ones appear as icons on my lock screen. Currently my lock screen only displays the following three, in ...
2
votes
1answer
702 views

Restore phone from backup over wifi?

After doing a factory reset (or when setting up a new windows phone for the first time) it prompts me to restore from backup if I desire. Is it possible to do this over a wifi connection though? At ...
2
votes
1answer
281 views

Is it possible to link the Office Hub to multiple live.com or OneDrive accounts simultaneously?

Phone is set to my personal Window’s account and the Office Hub shows the OneDrive account associated with that same Windows account correctly. What I do not see is a way to use the Office Hub to ...
2
votes
1answer
5k views

Error 80048264 in windows phone

I can't install any apps. I'm in need of Apps.I already clicked "I Forgot My password". I dont know my Live account password.I created a new account but can't add in my accounts. Syncing my account ...
2
votes
1answer
95 views

Can Microsoft account associated with phone 7.5 be my domain

I have a winphone 7.5, and my main Microsoft account uses my domain name, not a microsoft domain such as hotmail or outlook.com When I set up my phone I was under the impression that I couldn't use ...
2
votes
1answer
2k views

Forgot Microsoft account username and password?

My mother bough the Microsoft lumia phone around 3 years back. Looks like seller(or someone else) did setup microsoft account on her phone . She is not IT woman at all and does not have any idea about ...
2
votes
0answers
205 views

Why am I unable to add another Windows account on my phone?

I am in Settings > Accounts > Email & app accounts. It shows Email & app accounts Email, calendar, and contacts [+] Add an account me@outlook.com If I click on "Add an account" I encounter a ...
2
votes
0answers
143 views

how do i do to download me some apps without arranging the family? [duplicate]

how to arrange this? because i cant download some application on my phone. please help me.
2
votes
0answers
61 views

Is it worthwhile to attend Microsoft Dreamspark workshop for developing windows apps? [closed]

In the city where I live there will be a national summit on education next week, in which a Dreamspark workshop will be offered by Microsoft. The program include a lesson about Wordpress on WebApp, an ...
2
votes
0answers
262 views

Why does sound system is not working on lumia 550?

I have bought a fresh lumia 550 and it feels awesome. Recently I am getting problem on its sound system. All the sound system like mic, loudspeaker and earphone too are not working. I mean it is ...
2
votes
0answers
130 views

Recover Email from SD Card

I have lost my Microsoft account login. Yes the login name. I signed up with my phone and enjoyed the sync but never used the email. I have factory restored my phone. I now cannot login as I do ...
2
votes
0answers
551 views

How do I add money to my Microsoft Account?

Sometimes it's nice to have some prepaid amount of money on the Microsoft Account so you don't have to have a credit card or a paypal account connected to it or you can give your kids an "allowance" ...
2
votes
0answers
113 views

i have a my family but my phone has no record of it

I have created a family on the computer, but when I go to download apps on my phone it won't let me. It says that I need to go to http://window.com/family to create my family even though I have ...
1
vote
1answer
893 views

How to keep a separate group of contacts in the People Hub?

I've spent hours searching the forums and getting lost in blog articles relating to Microsoft and Google getting into sync fights and support for this and that being "withdrawn", then "extended". ...
1
vote
4answers
79k views

How do you remove a primary email account (e.g. hotmail, or other) [duplicate]

Possible Duplicate: How Can I Change My Live ID? I have several email accounts on a second WP7 phone. My wife now uses it, so I want to remove my Hotmail account from it. The only option when ...
1
vote
1answer
141 views

Is there some problem with changing my Live password?

I want to change password to my Live account and I use more MS services. I mainly use my Windows Phone 7.5 and XBox 360. My plan is to change my password on the web and then on my devices. Is there ...
1
vote
1answer
480 views

Nokia Lumia 610 Windows Live ID

I have tried to sign in with Windows Live ID but it didn't confirm as it's okay or not. Also, I want to install applications but I can't. Why is this? I'm using a Nokia Lumia 610.
1
vote
1answer
237 views

How is a Windows phone removed from Microsoft account?

My Windows phone (Microsoft Lumia 535) was stolen last month. So I tried to find the location by 'Find My Windows Phone' option from my Microsoft account, but it was not updated after that. I was ...
1
vote
1answer
275 views

Using new Microsoft account: do I lose all my apps?

When I change a Microsoft account, on the new one, do I lose all the apps that I bought with the previous account?