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It's a little hard to read your English but it sounds like your Microsoft Account - the primary account associated with your phone (and possibly also used to sign into your computer) - may be set up as a "child account" on a "family group". If so, there may be restrictions on what apps you can download. You need to either get the restrictions changed, get ...


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You can use Windows Insider app to upgrade to Windows 10 Mobile Technical Preview but you just can't get the stable version since your device is unsupported.


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